Summary: 988pk collects only the personal data necessary to operate a safe, compliant, and enjoyable platform for Pakistani players. We do not sell your personal data to third parties. We use industry-standard encryption and security controls to protect everything you share with us. This policy applies to all users of 988pk.net and associated services.
Section 01
Data Controller
For the purposes of this Privacy Policy, the data controller responsible for your personal information is 988pk, operating the online casino and sports betting platform accessible at 988pk.net. When this Policy refers to "988pk", "we", "us", or "our", it refers to the entity operating the 988pk Platform and all services offered through it.
If you have any questions about how 988pk handles your personal data, or if you wish to exercise any of the rights described in this Policy, you may contact our Data Protection team at any time using the details set out in Section 13 of this document.
This Privacy Policy should be read alongside the 988pk Terms and Conditions, which together govern the relationship between 988pk and each registered player.
Section 02
Personal Data We Collect
988pk collects the following categories of personal data from players and visitors to the Platform:
2.1 Identity & Contact Data
- Full legal name as it appears on your CNIC (Computerised National Identity Card)
- Date of birth (required to verify that you are 21 years of age or older)
- Pakistani mobile number and email address
- Residential address (city, province, and postal code)
- CNIC number and a scanned copy of the CNIC, where identity verification is required
2.2 Financial & Payment Data
- JazzCash or EasyPaisa mobile wallet number linked to your account
- Bank account details (account title, account number, IBAN) for players using HBL, UBL, Meezan Bank, or Raast
- Transaction history including deposit amounts, withdrawal amounts, dates, and payment method used
- Bonus credits claimed and wagering activity associated with promotional balances
2.3 Gaming & Behavioural Data
- Betting and gaming history, including game titles, stake amounts, outcomes, and session durations
- Sportsbook selections, live betting activity, and odds accepted
- Responsible gaming tool usage (deposit limits set, cool-off periods activated, self-exclusion requests)
- Login timestamps, session duration, and account activity logs
2.4 Technical & Device Data
- IP address and approximate geolocation derived from IP
- Device type, operating system, browser type and version
- Mobile network carrier (e.g., Jazz, Telenor, Zong, Ufone)
- Cookie identifiers and similar tracking technologies as described in Section 7
2.5 Communications Data
- Records of your correspondence with the 988pk support team, including live chat transcripts and email exchanges
- Feedback, complaints, and dispute records
- Marketing communication
preferences (opt-in or opt-out status for promotional emails and SMS)
Section 03
How We Collect Your Data
988pk collects personal data through several channels, all of which are disclosed transparently here:
- Directly from you: When you register a 988pk account, complete KYC verification, make a deposit or withdrawal request, contact our support team, or respond to a promotion, you provide us with personal data directly.
- Automatically: When you browse or use the 988pk Platform, we automatically collect technical and behavioural data through cookies, server logs, and similar technologies. This includes your IP address, device identifiers, pages visited, and click behaviour within the Platform.
- From payment providers: When you transact using JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, or Raast, our payment processing partners may share transaction confirmation data with us to facilitate deposit crediting and withdrawal processing.
- From identity verification partners: Where we engage third-party KYC or anti-money laundering service providers to assist with identity verification, those providers may share verification results and risk scoring data with us.
- From fraud prevention services: We may receive data from third-party fraud detection services that help us identify potentially fraudulent registration attempts or suspicious betting patterns.
Section 04
How We Use Your Personal Data
988pk uses the personal data it collects for the following purposes:
| Purpose |
Data Categories Used |
| Account registration and identity verification (KYC) |
Identity, Contact, Financial |
| Processing deposits and withdrawals in PKR |
Financial, Identity |
| Providing casino games and sportsbook services |
Gaming, Technical |
| Fraud detection, anti-money laundering compliance |
Identity, Financial, Technical, Gaming |
| Responsible gaming monitoring and intervention |
Gaming, Identity, Communications |
| Customer support and dispute resolution |
Identity, Communications, Gaming, Financial |
| Sending promotional offers (where opted in) |
Contact, Communications |
| Platform performance analysis and improvement |
Technical, Gaming (anonymised) |
| Legal and regulatory compliance obligations |
All categories as required |
988pk does not use your personal data for automated individual decision-making that produces legal or similarly significant effects, except where such processing is necessary to comply with anti-money laundering obligations or to detect fraud, in which case you retain the right to request human review of any automated decision.
Section 05
Legal Basis for Processing
988pk processes your personal data on the following legal grounds:
- Contractual necessity: The majority of processing described in this Policy is necessary to perform the contract between 988pk and you as a registered player — including account management, transaction processing, and providing gaming services.
- Legal obligation: Certain processing activities are required to comply with applicable legal and regulatory obligations, including anti-money laundering (AML) requirements, Know Your Customer (KYC) obligations, and age verification duties.
- Legitimate interests: We process technical and behavioural data for fraud prevention, platform security, responsible gaming monitoring, and general business analytics, based on our legitimate interest in operating a safe and sustainable platform. We ensure that these legitimate interests do not override your fundamental privacy rights.
- Consent: Where we send you marketing communications by email or SMS, we rely on your express consent, which you may withdraw at any time by contacting support or updating your communication preferences in your account settings.
Section 06
Sharing Your Personal Data
988pk does not sell, rent, or trade your personal data to any third party for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly for the purposes set out in this Policy:
- Payment processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and Raast receive the minimum data necessary to process your deposits and withdrawals securely. Each payment provider operates under its own privacy policy and data protection obligations.
- KYC and identity verification providers: We engage reputable third-party verification services to assist with CNIC verification and AML screening. These providers process your identity documents under strict confidentiality obligations and are not permitted to use your data for any purpose other than performing verification services for 988pk.
- Game software providers: The casino games available on the 988pk Platform are powered by licensed third-party game studios. Where gameplay data is processed by these providers, it is done so under data processing agreements that bind them to appropriate security and confidentiality standards.
- Fraud prevention and security services: We share IP addresses, device fingerprints, and behavioural indicators with specialist fraud detection providers to protect the integrity of the Platform.
- Legal and regulatory authorities: Where required by applicable law, court order, or regulatory authority, 988pk may disclose personal data to competent authorities. We will notify affected players where legally permissible to do so.
- Professional advisors: Our legal counsel, auditors, and accountants may have access to personal data where strictly necessary to perform their professional services, subject to professional confidentiality obligations.
No Cross-Border Transfers for Marketing: 988pk does not transfer your personal data to international third parties for marketing, advertising profiling, or any commercial purpose unrelated to operating your 988pk account and providing the services you have requested.
Section 07
Cookies & Tracking Technologies
The 988pk Platform uses cookies and similar tracking technologies to ensure the Platform functions correctly, to analyse usage patterns, and to deliver a personalised experience. The following categories of cookies are used:
- Strictly necessary cookies: These cookies are essential for the Platform to function. They enable you to stay logged into your account, navigate between pages without losing your session, and complete transactions securely. These cookies cannot be disabled without preventing your use of the Platform.
- Functional cookies: These cookies remember your preferences — such as your preferred language, display settings, and responsible gaming limit configurations — so you do not have to re-enter them on every visit.
- Analytical cookies: We use anonymised analytics data to understand how players navigate the Platform, which games are most popular, and where technical issues may arise. This data is aggregated and does not identify individual players.
- Marketing cookies: Where you have consented to receive promotional communications, marketing cookies may be used to track which promotions you have seen and to avoid showing you the same offer repeatedly.
You may manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality and performance of the 988pk Platform.
Section 08
Data Retention
988pk retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods:
- Account and identity data: Retained for the duration of your active account plus a minimum of five (5) years following account closure, to comply with AML record-keeping obligations.
- Transaction and financial records: Retained for a minimum of five (5) years from the date of the transaction, in accordance with financial compliance requirements.
- Gaming and betting history: Retained for a minimum of three (3) years following the relevant gaming activity, or longer where required for dispute resolution or regulatory purposes.
- Customer support communications: Retained for three (3) years from the date of the last communication, to support dispute resolution and quality assurance.
- Self-exclusion records: Where a player requests self-exclusion, the associated record is retained indefinitely to prevent re-registration during the exclusion period and to support responsible gaming obligations.
- Marketing consent records: Retained for the period of your active marketing consent plus two (2) years following withdrawal of consent, to evidence compliance with applicable marketing regulations.
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents its recovery or re-identification.
Section 09
Data Security
988pk implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security measures include:
- TLS encryption: All data transmitted between your device and the 988pk Platform is encrypted using Transport Layer Security (TLS), ensuring that your login credentials, payment details, and personal information cannot be intercepted in transit.
- Encrypted data storage: Sensitive personal data stored in our systems — including payment account numbers and identity document details — is encrypted at rest using industry-standard encryption algorithms.
- Access controls: Access to personal data within 988pk's internal systems is restricted on a need-to-know basis. Staff members are granted only the minimum level of access required to perform their duties and are bound by confidentiality obligations.
- Two-factor authentication: Player accounts on the 988pk Platform support two-factor authentication, and we encourage all players to enable this feature to add an additional layer of protection to their account.
- Regular security assessments: 988pk conducts periodic security reviews and vulnerability assessments of our Platform infrastructure to identify and remediate potential weaknesses before they can be exploited.
Notwithstanding the foregoing, no data transmission over the internet or data storage system can be guaranteed to be completely secure. If you become aware of any security vulnerability or suspect that your 988pk account has been compromised, please notify us immediately at [email protected].
Section 10
Your Privacy Rights
As a 988pk player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us using the details provided in Section 13:
- Right of access: You may request a copy of the personal data that 988pk holds about you. We will provide this information within a reasonable timeframe and at no charge for the first request in any twelve-month period.
- Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it. You may also update certain account details directly through your 988pk account settings.
- Right to erasure: In certain circumstances, you may request that we delete your personal data. Please note that this right is subject to our legal obligations — we may be required to retain certain data for AML, KYC, or financial record-keeping purposes even after you request erasure.
- Right to restrict processing: You may request that we restrict the processing of your personal data in specified circumstances, for example if you contest the accuracy of the data or object to our processing on the basis of legitimate interests.
- Right to data portability: Where processing is based on your consent or contractual necessity and carried out by automated means, you may request that we provide your personal data in a structured, commonly used, machine-readable format.
- Right to withdraw consent: Where processing is based on your consent — in particular, the sending of marketing communications — you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
- Right to object: You may object to processing carried out on the basis of legitimate interests. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your rights, or where processing is necessary for the establishment or defence of legal claims.
How to Submit a Request: To exercise any of the above rights, email us at
[email protected] with the subject line "Privacy Rights Request" and a description of the right you wish to exercise. We will acknowledge your request within five (5) business days and aim to fulfil it within thirty (30) days. We may need to verify your identity before processing your request.
Section 11
Minors
The 988pk Platform is strictly intended for individuals who are 21 years of age or older. We do not knowingly collect personal data from persons under the age of 21. If you are under 21, you must not register for or use the 988pk Platform under any circumstances.
If 988pk becomes aware that personal data has been collected from a person under 21 — whether through a fraudulent registration or otherwise — we will immediately close the associated account, void any transactions, and securely delete all personal data collected from that individual.
If you are a parent or guardian and believe that a minor in your care has registered with or used the 988pk Platform, please contact us immediately at [email protected] so that we can investigate and take appropriate action without delay.
Section 12
Changes to This Privacy Policy
988pk reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the services we offer. When we make material changes to this Policy, we will notify registered players by displaying a prominent notice on the 988pk Platform and, where appropriate, by sending a notification to the email address registered to your account.
The effective date of the current version of this Privacy Policy is displayed at the top of this page. We encourage you to review this page periodically to stay informed of how 988pk protects your personal data. Your continued use of the 988pk Platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms.
If you do not agree with any changes made to this Privacy Policy, you should cease using the Platform and contact our support team to arrange the closure of your account and withdrawal of any remaining real-money balance.